Contact support
Email us
Write to austin@symbiotechai.com and a person will answer. We typically reply within a few hours during the working day.
The answers below cover most questions. If yours is not there, email us and we will add it.
Frequently Asked Questions
Is FindABed free for social workers?
Yes, always free. Social workers and discharge planners never pay anything to use FindABed.
How does the placement fee work?
FindABed is free during our pilot — providers pay no referral fee right now, and social workers never pay anything.
What is a Featured listing?
Providers who sponsor the newsletter appear first with a Featured badge. Search ranking is never pay-to-rank — all providers appear fairly in results.
How do I reset my password?
Click "Forgot Password" on the login page and we'll email you a reset link.
How do I report incorrect facility info?
Email austin@symbiotechai.com with the facility name and what needs to be corrected.
How often do I have to confirm my beds to stay listed?
At least once every 14 days. You can reply to our weekly text check-in or just update your beds in your dashboard — both count exactly the same, and you never have to use text messaging to stay listed. If 14 days pass with no confirmation, your beds stop showing as available until you confirm again. Your listing stays visible the whole time; only the availability claim expires. We keep checking in for a few days past that, and at 17 days we send one final text saying we are pausing your check-ins. After that we stop texting until you confirm again. Confirming your beds any way you like restores both.
How does the text check-in system work, start to finish?
You turn on text check-ins in your account settings — it is optional, and never required to use FindABed or receive referrals. We send one confirmation text; nothing else sends until you reply YES to it. From then on you get one check-in every Monday morning asking how many beds are open. If you reply, that is the only bed text you get that week. If you do not, we send one follow-up on Thursday. You also get a text whenever a social worker sends your facility a patient referral. Reply STOP at any time to end all of it.
What happens if I just never reply?
Nothing punitive. At 14 days without a confirmation your beds stop showing as available to social workers, though your listing stays visible. At 17 days we send one final text saying we are pausing your check-ins, and then we stop texting you. Confirming your beds — by text or in your dashboard — restarts everything immediately.
Do I have to use text messages at all?
No. Text messaging is entirely optional and consent is never a condition of using FindABed. Everything we send by text is also in your dashboard and, for referrals, in your email. Updating your beds in the dashboard counts exactly the same as replying to a check-in.
What do social workers see when I reply?
Your open bed count and the date it was last confirmed, on your listing and in their search results. They do not see your phone number, your reply text, or that the update came from a text rather than the dashboard. If you reply to a referral, the social worker who sent it is notified of your answer directly.
How do social workers get notified about beds?
Social workers can opt into their own text alerts, which fire when a bed matching their saved search criteria opens up — so they are event-driven rather than scheduled. That is why a social worker's message frequency varies while a provider's is once a week. Social workers also get the weekly email digest on Tuesday mornings, built from the availability collected the day before.
What can I text back to FindABed?
Providers — bed check-ins: reply a number (e.g. "2") for how many beds are open right now, or YES if your availability has not changed since last time. Answering a referral: YES to accept, NO to decline, WAIT 2 to waitlist for 2 weeks, or AVAIL 3/15 if the bed frees up on that date. You can combine them — "YES, WAIT 2" accepts and records a 2-week wait. Social workers: reply YES to confirm your alerts. Anyone: HELP for the command list, STOP to unsubscribe.
What exactly does replying YES do?
It depends on what we last sent you. Answering a bed check-in, YES means "nothing has changed" — we keep your current bed counts and refresh the date they were last confirmed, so your listing stops looking stale. It does not set your beds to zero or to full. Answering a referral, YES means you are accepting that patient. If you have not finished signing up for texts yet, YES confirms your opt-in.
Is the number after WAIT weeks or patients?
Weeks. "WAIT 2" means you could take the patient in about 2 weeks, and we show the social worker a 2-week waitlist. It is never a count of patients or beds. If you want to give an exact date instead, reply AVAIL and the date — "AVAIL 3/15" means the bed is free on March 15.
What happens on the website when I reply?
Your reply updates your public listing immediately. A bed count sets how many beds show as open and stamps them as confirmed today, which is what keeps you visible — listings nobody has confirmed recently stop being advertised as available. Referral replies update that referral's status in your Ping Inbox and notify the social worker who sent it, so accepting, declining or waitlisting by text is exactly the same as doing it in the dashboard.
How do I stop text messages?
Reply STOP to any message from us and we stop texting that number immediately — it works whether you signed up as a provider or a social worker, and it covers both if the same number is used for each. You can also turn texts off in your account settings. Reply START to re-subscribe. Providers get one bed check-in a week (plus a single follow-up if they do not reply) and a notification when a referral arrives; social worker alerts are sent when a matching bed opens. Message and data rates may apply.